Terms of service

OVERVIEW

This website is operated by Dough.je. Throughout the site, the terms “we”, “us” and “our” refer to Dough.je. Dough.je offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Payment is needed to confirm your online order. For orders placed via email or Instagram we reserve the right to cancel any order still awaiting payment on the delivery/collection date.

Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Dough Jersey. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the order we will do our very best to leave them in a safe place however please note that Dough Jersey cannot accept any liability for the treatment of your order or mishandling once a delivery has been made.

All our cookies and products are baked freshly on the day to order. For order cancellations up to 48hrs before delivery/collection we will issue a full refund. For orders cancelled with 24hrs of delivery/collection a credit note for the value of your order will be issued. If we are unable to fulfill an order you will be contacted via email to arrange a refund, credit note or reschedule. Should you be unsatisfied with the condition or quality of your order upon arrival you must contact us within 24 hours of receipt. Dough Jersey will not accept liability for any complaints after this time.

We reserve the right to use images of orders we prepare on our website, Instagram and Facebook pages.