FAQs

Where are you based?

We’re a home based bakery in St John, Jersey (Channel Islands).

Do you offer delivery?

Absolutely! We offer islandwide delivery for £3.

Do you deliver outside of Jersey?

Not currently, sadly.

How should the cookies be stored?

Our cookies will stay at their best for up to 3 days and ideally should be kept in an airtight container. If they’re not eaten on the day they’re purchased, we would always advise to heat them in the oven first to get them back to their gorgeous best.

How do I heat the cookies?

1. Preheat your oven to 180 degrees
2. Place the cookies on a baking tray and into the oven
3. Set your timer for 4 minutes
4. Remove your cookies and (if you can resist) let them cool for a minute or two.
5. Eat, enjoy and tag us on Instagram #showmethedough

Can they be frozen?

Yes. We recommend freezing on the day you receive the cookies, and when you’re ready to scoff them, bake them at 180 degrees for around 9 minutes (until cooked through).

Do you offer a vegan option?

Yes! Check out our vegan options under “shop now” on our homepage.

Do you offer a gluten free option?

Sadly not at the moment.

Do your products contain nuts? 

Our standard cookie menu doesn’t contain nuts. If we run a special which contains nuts, we will make that clear. Our vegan cookies contain almond milk. Our kitchen does handle nuts so please keep this in mind if you have an allergy.

Which allergens do your cookies contain?

Our standard cookies all contain eggs, dairy and wheat (gluten). Some may contain nuts (if specified). Our kitchen also handles nuts and soy therefore are not suitable for allergy suffers.

What Eatsafe rating are you? 

We have a 5* Eatsafe rating.

Can you accommodate large orders?

Yes absolutely! Just email us at hello@dough.je for more info.